Drag-and-drop flows
Draw the route chats take: messages, buttons, questions, conditions, opening hours, AI steps and hand-off. Preview it before it goes live.
Live chat with AI that knows when to stop
Your steps first. Then AI answers. Then a person, when it matters.
Nossic Chat puts a chat bubble on your website. Draw the route every conversation takes, let the AI answer from your own knowledge, and hand over to your team the moment it needs a human.
Free to set up. Sign in or create your Nossic ID.
How it works
Every new chat follows the route you draw.
- 1
Your steps
Greet visitors, offer buttons, ask for an email, check your opening hours, tag the chat. Drag the steps into place and wire them up.
- 2
AI answers
The AI replies from the knowledge you give it: FAQs, documents and pages from your website. It can also sort chats into the right path.
- 3
A person takes over
When the AI can't answer, the visitor asks for someone, or they're upset, the chat goes to your team with a short summary.
- 4
Your team replies
One shared inbox, live. Saved replies, notes, tags, and an AI draft when you want a head start.
Everything you need to talk to your visitors
Built for small teams who want help from AI without losing the human touch.
AI answers from your knowledge
Add FAQs, paste text or point it at your web pages. The AI answers from those, not from guesses, and says which item it used.
AI routing
Describe your routes in plain words, such as sales, support or complaints. The AI reads each message and sends it down the right path.
Shared team inbox
Every chat, live. Assign, take over from the bot, add notes and tags, use saved replies with “/”, and see who's online.
Fair queue, no drop-offs
When the AI is busy, visitors wait their turn and see their place in the queue. Nobody is dropped or rushed to a person.
A widget that fits your site
One line of code. Your colours, greeting and position. It works on phones and on single-page sites, and only on the sites you allow.
Summaries and drafts
When a chat is handed over, the AI writes who the visitor is and what they want. Ask it for a draft reply whenever you like.
Your team, your roles
Invite people with a link. Owners, admins and agents each see what they need. Everyone signs in with Nossic ID.
Run on Nossic's own servers
Chats, knowledge and the AI model all run on Nossic's servers in the UK. Nothing is sent to an outside AI company.
AI that knows its limits
The AI is there to help your visitors, not to stand between them and you.
- It only answers from your knowledge. If something isn't covered, it says so and passes the chat on.
- It never makes up prices, policies or contact details.
- It hands over straight away when someone asks for a person, is upset, or needs a decision like a refund.
- You stay in charge. Take over any chat at any moment; the AI stops as soon as you reply.
- Try it before visitors do. Ask the AI test questions and see which knowledge it used.
<!-- Just before </body> on every page -->
<script src="https://app.chat.nossic.uk/widget.js"
data-key="wk_…" async></script>
// Open it from your own button
NossicChat.open();
Ready to talk to your visitors?
Create a workspace, add some knowledge, and put the chat on your site.
Open Nossic Chat